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Support for orders and installation
Most issues resolve in minutes: stable Wi-Fi for install, “Add eSIM” in settings, data on the eSIM line at destination and roaming off on your home SIM. If the QR is missing or the profile will not download, send us your phone model and order number on WhatsApp.
Simy.ro delivers a digital product. You can request a refund if the eSIM was not installed. After scanning the QR, the profile is consumed at the supplier and cannot be reissued to another device without a new order.
FAQ
On first connection to a mobile network at your destination, not at purchase. You can install at home and enable data when you land.
Yes on most plans. Check destination page details before buying.
Check spam and promotions. Look for the Simy.ro email with your order number. If it does not arrive within 10–15 minutes after payment, contact us on WhatsApp.
Make sure the eSIM line is selected for cellular data, you are in a country covered by the plan, and data roaming on your home SIM is off. Restart the phone once after activation.
Usually no — the profile is tied to the device where it was installed. If you used the wrong phone and have not used data yet, WhatsApp us quickly.
You can request a refund if the eSIM was not installed/scanned. After installation the digital product is considered delivered. Full details are in the Terms.
Most iPhones from 2018+ and many recent Android phones do. Use the compatibility page or look for “Add eSIM” / EID in settings.
Fastest: WhatsApp. You can also use the contact form and include your order number if you have one.
Need help now?
WhatsApp us with your phone model and order number — we will guide you step by step.